Shipping policy

Shipping Policy

Where we deliver
We deliver to Canada and the contiguous United States (the 48 states and Washington, DC). Deliveries anywhere else, including Alaska, Hawaii and US territories, are quoted separately before you order, with any duties or taxes listed in the quote.

Delivery cost
Delivery, duties and import fees are included in the price shown on our site. Applicable taxes are added at checkout. There is no separate delivery charge at checkout for Canada or the contiguous United States.

Timing
Every set is made to order. Production begins once you approve your final build spec, and your set arrives 12 to 14 weeks from build spec approval, delivered to your door. You will have a dedicated project contact throughout, with photos of your set at each production stage.

How your set is delivered
Xolaris manages delivery to your door by tracked courier, and you will receive tracking by email once your set ships. We need a street address because couriers do not deliver to P.O. boxes.

Damage in transit
Please inspect your wheels on delivery and before mounting tires. If anything arrives damaged, email orders@xolariscybertruck.com with photos within 48 hours, and do not mount or drive on the affected wheel until we have reviewed it. If the damage is cosmetic only (scratches, chips or marks in the finish), we will arrange and pay for the wheel to be refinished by a shop we approve. If the wheel is bent, cracked or otherwise structurally damaged, we will replace it. We decide which applies from your photos and, if needed, an inspection, at no cost to you.

Questions
orders@xolariscybertruck.com